Terms of Service

The agreement

These terms are an agreement between GP Dental Consulting Inc. (“Reltaq”, “we”, “us”) and the business that signs up (“you”). By creating an account or using Reltaq, you accept them for your business and confirm that you may do so. Our Privacy Policy explains how we handle information.

What we do

We follow up with your leads for you: we call and text them from a phone line we provide, book appointments, send reminders and other automatic texts, and show you every call, text and result in your console. Some of this depends on your setup (such as connecting your Facebook Page) and on services we do not control, such as phone carriers and Meta. We do not promise a number of leads, bookings or sales.

Your account

• Give accurate details, and keep them up to date.
• Keep your logins to yourselves. You are responsible for what is done with the logins you create.

Free trial and price

• The rest of the month you sign up in, and all of the next month, are free. The sign-up page and your console show the date it ends.
• After that you pay for the plan you signed up on. As of these terms, that is $97 a month with 45 contacts included, $1.43 for each contact after that, and $0.04 for each broadcast text. A contact counts once a month, when we first call or text them that month.
• Early each month we charge the card you saved for the month just ended. Stripe holds the card for us. If a charge fails, the payment is retried and your console shows how to pay; we may pause the service until it is paid.
• We may change prices with 30 days’ notice by email; a change applies from the next full month.
• Prices do not include any taxes that may apply.
• Charges for past months are not refunded, unless we agree otherwise or the law requires it.

Cancelling

You can cancel at any time by emailing [email protected]. We stop contacting your leads, charge for the month in which you cancel, and charge nothing after it.

Your leads and their consent

• Everyone you add, upload or send to Reltaq, including through your ad forms and your website, must have agreed to hear from your business by phone and text. Automated calls go only to people who agreed to automated calls on your form.
• You are responsible for the consent wording on your ads and forms, and for your own privacy notice to the people who fill them in.
• We stop contacting anyone who asks us to. Do not ask us to contact someone who has asked to stop.
• Do not use Reltaq for messages that are unlawful, misleading or unwanted, or that break phone carriers’ rules. We may hold or refuse such messages, and suspend an account that sends them or that carriers flag.
• You will cover claims, fines and costs that arise because someone your business gave us had not agreed to be contacted, or because of what you asked us to send.

The phone line

The number we call and text your leads from is provided by us and stays ours. It does not replace your office number, which stays yours. When you leave, the line stops working for your business; we do not transfer it to you.

Health information

Reltaq is built to follow up with new leads, not to keep medical records. Unless we have signed a business associate agreement with you, do not use Reltaq to store your patients’ health information, such as diagnoses, treatment plans or insurance details.

AI features

Some features use AI: drafting your automatic texts, recognising what a lead’s text asks, and automated calls to people who agreed to them. Check AI-written wording before you switch it on; you are responsible for wording you approve. AI can make mistakes.

Your data

Your business’s information and your leads’ information remain yours. We use them to provide Reltaq, as our Privacy Policy describes. When you leave, you can ask us for a copy, and to delete them, except what the law requires us to keep.

Availability and changes

We work to keep Reltaq running, but cannot promise it will always be available or free of errors. We may change or retire features, and will tell you before a change that takes away something you use.

Limits on liability

• Reltaq is provided as it is, without promises beyond those written in these terms, as far as the law allows.
• We are not liable for lost profits or revenue, or for indirect or consequential losses.
• Our total liability for any claim is limited to what you paid us in the three months before it arose.

Ending the agreement

You may leave at any time, as described under Cancelling. We may suspend or end your account if you break these terms, do not pay, or put us at legal or carrier risk; we will tell you why, and give you a chance to fix it where we reasonably can.

Law

These terms are governed by the laws of the State of Florida. Any dispute will be decided by the courts of Miami-Dade County, Florida.

Changes to these terms

We will post any change on this page with a new effective date, and email you about significant changes before they take effect. Using Reltaq after a change takes effect means you accept it.

Contact

GP Dental Consulting Inc., [email protected].